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Supervision Training

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Supervision Training

[Sup17]

Price: $ 39.95+GST

This 2-hour course is available to all REA licensees (Agents, Branch Managers and Salespeople):

The REA has provided this course to assist Agents and Branch Managers with the very specific requirements of supervision. While this course is not now a mandatory requirement for those providing supervision, it is notable that the development of this course by the REA is related to the number of complaints, that involve issues of insufficient supervision.

This course is also appropriate for licensed Salespeople, as it reflects what Salespeople should expect in the way of supervision and guidance from their Branch Manager and or Agent licensees. This course is of additional significance for all "Remote" agents.

In addition to the course itself, all enrolled in this course will have the OPTION to participate in a FREE webinar, offering the opportunity to ask questions and provide their feedback.

Table of Contents:

Introduction
Real Estate Continuing Education - Supervision
Topic - Supervision
Key Legislation and Rules Relate to Supervision and Management
The Professional Standard on Supervision
The NEW MANTRA - Comply then verify
Scenario 1 to Consider - Breach Example
Scenario 1 Continued...The Appeal
Differences between supervision and employment line management
A Written Supervision plan/agreement is Desirable
The need for actual, active and tailored supervision systems
Scenario 2 - Breach example (unsatisfactory conduct)
Scenario 2 Continued...CAC findings and orders
Scenario 2 Continued... The CAC said
The cycle of actual, active and tailored supervision and management
Changes in individual circumstances
Reinforcement
Discipline
Supervision when sale and purchase agreements are being drafted
Scenario 3 - Breach example (unsatisfactory conduct)
Scenario 3 - Continued - Defence of supervision practices
Scenario 3 - Continued - CAC findings
Supervision of New and Inexperienced salespersons
Other Steps that Supervisors should take with New and Inexperienced
Scenario 4 - Breach example (unsatisfactory conduct)
Salespersons who work at a different location to their supervisor
Scenario 5 - Breach example (unsatisfactory conduct / no further action)
Appendix 1 - Professional Standard on Supervision
Appendix 2 - Prompt questions on Compliance for Supervising Agents
Post Course Knowledge Evaluation
Survey - Supervision Training

Table of Contents

Introduction
Pre-Course Knowledge Self Evaluation
Real Estate Countinuing Education - Supervision
Topic - Supervision
Key Legislation and Rules Relate to Supervision and Management
The Professional Standard on Supervision
The NEW MANTRA - Comply then verify
Scenario 1 to Consider - Breach Example
Scenario 1 Continued...The Appeal
Quiz 1 - Question 1
Differences between supervision and employment line management
A Written Supervision plan/agreement is Desirable
The need for actual, active and tailored supervision systems
Scenario 2 - Breach example (unsatisfactory conduct)
Scenario 2 Continued...CAC findings and orders
Scenario 2 Continued... The CAC said
Quiz 2
The cycle of actual, active and tailored supervision and management
Changes in individual circumstances
Reinforcement
Discipline
Supervision when sale and purchase agreements are being drafted
Scenario 3 - Breach example (unsatisfactory conduct)
Scenario 3 - Continued - Defence of supervision practices
Scenario 3 - Continued - CAC findings
Quiz 3
Supervision of New and Inexperienced salespersons
Other Steps that Supervisors should take with New and Inexperienced
Scenario 4 - Breach example (unsatisfactory conduct)
Quiz 4
Salespersons who work at a different location to their supervisor
Scenario 5 - Breach example (unsatisfactory conduct / no further action)
Quiz 5
Number of salespersons that may be supervised by a supervisor
Quiz 6
Appendix 1 - Professional Standard on Supervision
Appendix 2 - Prompt questions on Compliance for Supervising Agents
Post Course Knowledge Evaluation
Survey - Supervision Training