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Communication Strategies

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Communication Strategies

Price: $ 49.95+GST

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Table of Contents

Communication Strategies

  1. Course Overview
    • Learning Objectives
    • Pre-Assignment
    • Pre-Course Assessment
  2. Creating Positive Relationships
    • Ten Quick Wins
    • Making Connections, Part One
    • Making Connections, Part Two
  3. Growing Our Self-Awareness
    • Do You Question Your Competence?
    • Developing Confidence
  4. Communication Basics
    • Defining a Skilled Communicator
    • Making Connections
  5. Communication Barriers
    • Case Study: New Neighbors
    • Common Barriers
    • Applying the Answers
    • Being Mindful
  6. Asking Questions
    • Asking Good Questions, Part One
    • Asking Good Questions, Part Two
    • Asking Good Questions, Part Three
    • Asking Good Questions, Part Four
    • Probing
    • Five Ways to Probe, Part One
    • Five Ways to Probe, Part Two
    • Pushing My Buttons
  7. Listening Skills
    • Can You Hear Me? Example One
    • Can You Hear Me? Example Two
    • Can You Hear Me? Example Three
    • Can You Hear Me? Example Four
    • Can You Hear Me? Example Five
    • How Do You Rate Your Listening Ability?
    • Scoring
    • Active Listening Skills, Part One
    • Active Listening Skills, Part Two
    • Responding to Feelings
    • Reading Cues
    • Demonstration Cues
    • Tips for Becoming a Better Listener
    • What is Said and What is Heard
    • Communication Situations
  8. Body Language
    • What Do Our Bodies Say? Part One
    • What Do Our Bodies Say? Part Two
    • What Do Our Bodies Say? Part Three
    • What Do Our Bodies Say? Part Four
    • The Signals People Send
    • Gestures
  9. Communication Styles
    • Dichotomies in Theory
    • Making Connections
    • Advantages and Disadvantages
    • Dichotomies in Action, Example One
    • Dichotomies in Action, Example Two
    • Dichotomies in Action, Example Three
    • Dichotomies in Action
  10. Creating a Positive Self-Image
    • Seven Things People Determine from Your Appearance
    • Pre-Assignment Review
    • Self-Evaluation, Part One
    • Self-Evaluation, Part Two
  11. Frame of Reference
    • Your Frame of Reference
    • Suspending Belief
  12. Techniques for the Workplace
    • Prepare, Prepare, Prepare
    • Testing Our Theories, Situation One
    • Testing Our Theories, Situation Two
    • Delivering Your Message
    • Check for Understanding
  13. Assertiveness
    • Self-Attitude
    • Words to Watch Out For
    • Your Inner Self Talk
    • Persuasion
    • 30 Ways to Persuade
    • Case Study: A Negative Image
    • I Messages
    • The Assertive Formula
    • Expressing Your No, Part One
    • Expressing Your No, Part Two
    • The Persistent Response
    • Guidelines for Saying No
  14. Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There
  15. Course Summary
  16. Recommended Reading List
  17. Post-Course Assessment