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Leadership Skills for Supervisors


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Leadership Skills for Supervisors

Price: $ 49.95+GST

Many times, employees are promoted to supervisory positions because of their experience with the company, but once in the new role, oftentimes they are not given the proper tools they need to manage their staff. This one-day course will help new supervisors learn how to lead their team, providing material and activities to develop skills in communication, coaching, and managing conflict, along with other relevant information.

Upon completion of the Leadership Skills for Supervisors course, you should be familiar with methods for prioritizing, planning and managing your time, you should be able to identify your primary leadership style and other styles, you should be aware of ways to meet the needs of employees through communication and coaching, and how to manage conflict.

Table of Contents

1. Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
2. Pre-Assignment Review
Making Connections
3. What’s Your Type? How About Mine?
Seeking Information
Identifying Your Characteristics and Preferences
Questionnaire
Analyzing the Results
Mostly A’s – Inquiring Rationals
Mostly B’s – Authentic Idealists
Mostly C’s – Organized Guardians
Mostly D’s – Resourceful Artisans
What’s Important?
Debrief
4. Introversion/Extroversion
Questionnaire
Using the Continuum
Case Study
Lessons to Learn
5. Understanding Leadership
About Leadership, Part One
About Leadership, Part Two
The Situational Leadership II® Model
Understanding Your Comfort
Zone
Choosing Our Style
Managing Performance
Making Connections
Servant Leadership
Making Connections
6. Manage Your Time and Your Energy Introduction
Time Management Tips, Part One
Time Management Tips, Part Two
Larks and Owls
Our Top Time Management Tip
7. The Commitment Curve
Onboarding and Orientation
The Big Picture
Stages of the Curve
Stage One: Uninformed
Optimism
Stage Two: Informed Pessimism
Stage Three: Hopeful Realism
Stage Four: Informed Optimism
Summary
What Can Be Done to Bridge the Commitment Gap?
8. Employee Development Models
The Coaching Model
Step One: Frame a Conversation
Step Two: Create Opportunities
Step Three: Create an Action Plan
Step Four: Give Feedback
The Dialogue Model
I Messages
The Consequences and Benefits Matrix
9. Dealing with Conflict and Difficult Issues
Reflection
Conflict
Conflict Resolution Styles
Techniques for Resolving Conflict
10. What Successful Leaders Do
Secrets to Success
List of Practices
Making Connections
Creating the Right Environment
11. Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
12. Recommended Reading List
13. Post-Course Assessment