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The Professional Supervisor


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The Professional Supervisor

Price: $ 49.95+GST

Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.

In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adairs action-centered leadership model, Paul Hersey and Ken Blanchards Situational Leadership II model, and Velsofts signature leadership assessment.

Table of Contents

1. Course Overview
2. Adjusting to Your Role
A Survival Guide
Pre-Assignment Review
Making the Transition
3. A Supervisor’s Responsibilities
4. Action-Centered Leadership
The Action-Centered Leadership Model
Considering the Possibilities
5. Making Plans
Old Sayings with Staying Power
Urgent-Important Matrix
Prioritizing Case Study
The Elements of Planning
Planning to Plan
6. Setting Goals
7. Defining Leadership
What is Leadership?
Brief History of Leadership Studies
The Leadership Formula
Case Studies
8. The Situational Leadership Model
About Leadership
Understanding Your Comfort Zone
9. What’s Your Type? How About Mine?
Assessing Your Preferences
What Does it Mean To Have a Number?
Debrief
10. Team Building Tips
What is a Team?
Advantages and Disadvantages of Teams
11. Developing a High-Performing Team
The Five Stages of Team Development
How Can I Help?
Team Problem Solving
Team Leadership
12. Communication Skills
Defining Communication
Communication Barriers
Active Listening Skills
Questioning Skills
Probing Techniques
The Communication Process
13. Motivating Employees
To Motivate or Instigate
Making Connections
14. Orientation and Onboarding
The First 48 Hours
How Did Your Orientation Rate?
15. Training Tips and Tricks
Guidelines for Effective Training
Developing Your Training Skills
16. Providing Feedback
Six Characteristics of Effective Feedback
Skill Building
Receiving Feedback
17. Doing Delegation Right
What is Delegation?
Defining Delegation
Making Connections
18. Dealing with Conflict
The Conflict Resolution Process
The Problem Solving Process
The Conference
19. Managing Disciplinary Issues
20. Personal Action Plan
21. Recommended Reading List
22. Post-Course Assessment