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The ABC's Of Supervising Others


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The ABC's Of Supervising Others

Price: $ 49.95+GST

Congratulations: youve just been promoted to team supervisor! Has the panic set in yet? Dont worry! This course will teach you all the skills that you need to be successful in your new role.

This course will help you overcome many of the problems that you will encounter as a workplace leader. Topics include transitioning to a supervisory role, attitudes to cultivate, setting goals, personal productivity, communication skills, feedback techniques, conflict resolution, managing difficult conversations, and establishing credibility.

Table of Contents

1. Course Overview
2. Pre-Assignment Review
3. Making the Transition
How Will My Role Change?
Questions Supervisors Have
4. Responsibilities of a Supervisor
5. Key Behaviors and Attitudes
Building the Right Environment
Motivation from Within
Committing to Lifelong Learning
6. Setting Goals
Know Where You Are Going
Setting Goals with SPIRIT
7. Planning for Success
How Can Planning Help Me?
Getting Things In Order
Mastering E-mail
Time Management Tips
The Parts of a Good Plan
The Next Steps
8. Active Listening Techniques
About Active Listening
Key Listening Skills
Tips for Becoming a Better Listener
9. Communication Skills
Questioning Skills
Probing Techniques
Pushing My Buttons
What Is Said and What Is Heard
Managing Our Non-Verbal Messages
10. Giving Feedback
Six Characteristics of Effective Feedback
Skill Building
Receiving Feedback
11. Giving Instructions
12. Orders, Requests, and Suggestions
Defining the Terms
Making Connections
13. Managing Conflict
The Conflict Resolution Process
Breaking Down the Process
14. Managing Challenging Situations
Steps for a Difficult Conversation
Case Studies
15. Developing Relationships
Understanding Your Relationships
Establishing Credibility
16. Personal Action Plan
17. Recommended Reading List
18. Post-Course Assessment