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Business Process Management


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Business Process Management

Price: $ 49.95+GST

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

Table of Contents

1. Course Overview
2. The Fundamentals of Business Process Management
What is Business Analysis?
What is Enterprise Content Management?
Enterprise Content Management Model
What is Business Process ReEngineering?
Business Process Re-Engineering Model
3. Defining Business Process Management
What is Business Process Management?
Brief History of Business Process Management
What are the Benefits of Business Process Management?
4. Reflecting on Processes
5. The Business Process Life Cycle
6. The Vision Phase
Creating a Vision and Seeing the Big Picture
Sharing Your Vision
Dreaming Big
7. The Design Phase
Gathering Information
Defining Your Problem
Identifying Existing and Future Processes
About Process Mapping
Creating a Process Map with a Flow Chart
Creating a Process Map with a Swimlane Diagram
Map it Out
Defining Improvements
Establishing Functions and Identifying Function Leaders
8. The Modeling Phase
Performing What-if Analysis
Test Driving
Testing the Design
9. The Execution Phase
Implementing Processes
Exploring Automation
Automating Processes
Understanding Business Rules
Making Connections
The Role of Workflow Engines
Case Studies
Steps to Implement a Workflow Engine
10. The Monitoring Phase
Implementing Measures
What is Business Activity
Monitoring (BAM)?
The Balanced Scorecard
Creating a Balanced Scorecard
Identifying Gaps with Process Mining
11. The Optimizing Phase
What It’s All About
Business Process Improvement
Introduction to Lean
Cut Out the Waste
Introduction to Six Sigma
Tie It All Together
12. Personal Action Plan
13. Recommended Reading List
14. Post-Course Assessment