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Human Resources Training: HR for the Non-HR Manager


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Human Resources Training: HR for the Non-HR Manager

Price: $ 49.95+GST

In todays fast-moving world, many managers and supervisors are expected to deal with human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts.

This course will introduce you to basic human resource functions, including hiring, orientation, training, performance management, diversity, privacy, and disciplinary issues.

Table of Contents

1. Course Overview
2. Defining Human Resources
The Basics of HR Management
Case Study: Expansion Staffing
3. Performing a Skills Inventory
4. Forecasting Techniques
5. Job Analysis
Understanding Job Analysis
Performing an Analysis
Job Analysis Formats
6. Identifying Job Competencies
7. Position Profiles/Job Descriptions
Preparing a Profile
My Position Profile
8. Do You Really Need to Hire?
Evaluate All Options
The Real Cost of Employee Turnover
9. Finding Candidates
10. Advertising Guidelines
11. Screening Resumes
Using a Resume Screening Guide
Developing a Resume Screening Guide
12. Preparing for the Interview
13. Conducting the Interview
History of Interviewing Process
An Objective Interview
Basics of Behavioral Interviewing
Purpose of Behavioral
Interviewing
Asking Questions
Provocative Statements
Sample BDI Questions
Developing Behavioral
Description Interview Questions
The Critical Incident Technique
Creating a Critical Incident
14. After the Interview
15. Employee Orientation and Onboarding
Why Have Orientation?
How Did Your Orientation Rate?
Problems to Avoid
Planning Orientation
16. Follow the Leader
17. Planning Training
The Training Cycle
Internal vs. External Training
18. Working With External Providers
19. Performance Reviews
Performance Review Problems
A Performance Management
Checklist
Case Study
Dissecting a Performance Review
Identifying Behaviors
20. Attendance Management
The Cost of Absenteeism
The Case of Gretchen Washington
Dealing with Attendance
Management
21. Managing a Diverse Workforce
Dealing with Diversity
Your Experience with Pigeon Holes
22. Privacy Issues
23. Compensation and Benefits
The Role of Compensation and Benefits
Pre-Assignment Review
Case Study: It’s Not You, It’s Me
24. Managing Disciplinary Issues
25. Terminating Employees
Letting Staff Go
Case Study
26. Exit Interviews
27. Personal Action Plan
28. Recommended Reading List
29. Post-Course Assessment