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English as a Second Language


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English as a Second Language

Price: $ 49.95+GST

For people with intermediate competency in English as a second language, this course helps identify and fix deficiencies in effective workplace communication. It will provide the knowledge and tools to improve verbal and written communication skills, and the chance to practice them.

This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

Table of Contents

1. Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
2. Self Awareness – Skills of Self and Others Skills, Influences and Environment
3. Words and Positive Workplace culture
Language in the Workplace
The Tone of the Message
4. Productive Conversations
Productive Conversations
Defining Emotional Intelligence
Productive Word Choices
5. Telephone/Videoconferencing
Review
Telephone/Videoconferencing
Telephone
Videoconferencing
6. Wordsmith’s Toolbox
Bones of Good Writing
Parts of Speech
From Words to Sentences
Punctuation
Grammar Guidelines
7. Putting Words to Work
8. Good Communications
Ingredients of an Effective Email
Ingredients of a Good Proposal
Selling Your Brand and Ideas
9. Personal Action Plan
10. Recommended Reading List
11. Post-Course Assessment