Body Language: Reading it as a Sales Tool

[ZNV BodyLanguage]

Utu: $ 49.95+GST

Body language can make or break our efforts to establish long, trusting relationships.

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Body Language: Reading Body Language as a Sales Tool

Session 1: Course Overview

Learning Objectives
Pre-Assignment
Pre-Course Assessment

Session 2: Body Language

Making the Grade
Making the Grade
Looking into Ourselves

Session 3: Give Me Some Space!

Space Issues

Session 4: What’s Your Face Saying?

Smiles Say It All
Head Games
Micro Expressions
Tips to Try
The Eyes Have It
The Eyesbrows Have It Too

Session 5: What’s Your Body Saying?

Speaking with Your Hands
The Truth Plane
Tip
Getting a Leg Up
Getting a Leg Up
Tools of the Trade

Session 6: Pre-Assignment Review

Review
Who Looks Really Engaged?
Who Looks Tired?
Who Looks Rushed?
Who Looks Neutral?
Putting it Together

Session 7: Mirroring and Leading

Creating Relationships
Introduction
Matching and Mirroring
Pacing
Scenario One
Scenario Two
Leading

Session 8: Monitoring Your Posture

Looking at Your Posture
Working on Your Posture

Session 9: Dressing Up

What Should I Wear?
Shoes
Sleeve Length
Observe
Buttons
Ironing

Session 10: Shaking Hands

Introduction
Degree of Firmness
Dryness of Hand
Depth of Grip
Duration of Grip
Eye Contact
Notes

Session 11: How Are You Doing?

Making Connections
Scenario B
Scenario C
Scenario D

Session 12: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There
Summary
Recommended Reading List
Post-Course Assessment
Course Completion