Working Smarter: Taking Advantage of Technology

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An Introduction To Working Smarter

Tuhinga o nga mea

Working Smarter: Using Technology to Your Advantage

Session 1: Course Overview

Learning Objectives
Pre-Assignment
Pre-Course Assessment

Session 2: Technology-Friendly Workplace

Tips and Tricks
Tips for Employees, Part One
Tips for Employees, Part Two
Tips for Managers
Ten Easy Ways to Use Technology to Make Work Fun
Acme Consulting, Scenario One
Scenario Two
Scenario Three
Scenario Four

Session 3: Conquering Computers

Setting Expectations
Upgrading Software
Stretch!
Staying Focused
Case Study, Part One
Case Study, Part Two
Have Fun With It!

Session 4: Communicating with the IT Dept.

Communicating with IT, Part One
Communicating with IT, Part Two
Communicating with IT, Part Three

Session 5: Choosing Software Wisely

The Three-Step Process
Step Two: Evaluating the Software, Part One
Step Two: Evaluating the Software, Part Two
Step Three: Making the Purchase
About Upgrading
Upgrading Checklist
Acme Consulting, Part Two
Case Study: Tom’s Options
Questions

Session 6: Technical Training

Types of Training
Training Tip

Session 7: Setting an IT Budget

Budget Basics
Step One: Preparing a Draft
Costs to Consider
Step Two: Looking at Reality
Step Three: Finalizing the Budget
An Alternative Approach
The Shrinking Budget

Session 8: Security and Privacy

An Employee’s Rights
Doing Your Part
An Employer’s Rights

Session 9: Uncontrolled vs. Controlled Networks

Two Network Types
Uncontrolled Networks
Controlled Networks
About Restricting Internet Access

Session 10: Ergonomics

What is Ergonomics?
Stretch!

Session 11: System Usage Policies

What is a System Usage Policy?
Topics to Cover
Tips for Success
Sample Internet, E-Mail, and Computer Usage Policy
Sample Internet, E-Mail, and Computer Usage Policy, Part 2
Sample Internet, E-Mail, and Computer Usage Policy, Part 3
Sample Internet, E-Mail, and Computer Usage Policy, Part 4
Sample Internet, E-Mail, and Computer Usage Policy, Part 5
Sample Internet, E-Mail, and Computer Usage Policy, Part 6
Sample Internet, E-Mail, and Computer Usage Policy, Part 8
Sample Internet, E-Mail, and Computer Usage Policy, Part 9
Sample Internet, E-Mail, and Computer Usage Policy, Part 10
Acme Consulting, Part Three
Scenario Two
Scenario Three
Scenario Four

Session 12: Taking Care of Company Property

Basic Rules of Etiquette
The Employee’s Role
Making Connections

Session 13: Time-Saving Tools

E-Mail Applications
Tips and Tricks
E-Mail Etiquette
A Word about Attachments
Scheduling Applications
Tips and Tricks
Contact Management Applications

Session 14: Telephone Etiquette

Basic Tips
Voice Mail
Leaving Messages

Session 15: Instant Messaging

Instant Messaging Etiquette
Understanding Acronyms

Session 16: Telecommuting

What is Telecommuting?
Possible Disadvantages
Preparing for Telecommuting
Tips and Tricks
A Resource Checklist
Other Notes
To Telecommute or Not to Telecommute
Scenario Two
Scenario Three
Scenario Four
Scenario Five

Session 17: Workplace Rage

Preventing Workplace Rage
A Manager’s Responsibilities

Session 18: It’s Not Working!

Introduction
Scenario One
Scenario Two
Scenario Three
Scenario Four
Scenario Five

Session 19: Policies and Procedures Checklist

A Policies and Procedures Checklist

Session 20: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There
Summary
Recommended Reading List
Post-Course Assessment
Course Completion